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Privacy & Security


We really value our customers and respect your privacy. Any information we collect about you is held with the utmost care and security. 

You may have the option to register with us, if you would like to benefit from some of the additional services and features we offer, and in order to register you will have to provide details including your name, address, telephone number and email address. When you register with us your information is stored securely and you can access it when you wish to amend any personal details, for example if you change your address.

If you wish to place an order on our website you will also be required to provide credit card details.  We use the latest strong encryption technology to ensure that all transactional information is protected to the highest standard. Transactional information includes any credit card details, your personal contact information, together with any other names and address  you provide when you place an order for delivery to another address, and your purchasing history.

The information you give us is necessary to enable us to fulfill your order, make sure it is delivered correctly and to maintain your account.

We ask for your contact details, such as your email address and telephone number, in order that we can respond to any questions you have about using our website and to notify you about the status of your order.

We want to keep you up to date on our latest products, promotional offers, events and news that we believe would be of interest to you. If you have agreed when you registered with us, we can inform you about these and other services and events we offer by email, post or telephone. You can chose when registering to receive such information.

You will not be sent any unsolicited material if you choose to opt out, and when you register we will make this choice obvious and clear. We do not provide or sell your personal details or email address to other companies or individuals.

 

Returns & Exchanges


 We want you to enjoy your natural products, if you need to return or exchange an unopened, unused product please contact us via email or call 1 800 543-3448 for a return authorization.  For hygiene reasons there no refunds or exchanges on opened cosmetic products.

Books are returnable within 5 days of receipt for exchange or refund of book cost only. Returned books must be in sellable condition.  Unfortunately, there will be no refunds on shipping & handling.

If you decide you no longer wish to keep the goods you have purchased we will refund, exchange or offer a credit for the product if you return the goods in their original re-saleable condition, at your own expense, within 7 days of receiving your order. We suggest that for your own peace of mind you use a recorded delivery service as no refund can be given for a lost package.

Obviously where goods are faulty, or were sent in error, we will refund any postage costs you incur returning the items, in which case you should notify us within three days of receipt of the products.  All returned goods are examined upon receipt. We are sure that you will understand we are unable to offer refunds, replacements or exchanges on any opened or used goods for reasons of hygiene unless the product is faulty. In addition, if other products are exempt from this return policy (sale, special offer etc) we will indicate this clearly in the product description. We will process your return as quickly as we can and will notify you by email once your refund, replacement or exchange has been processed, no later than 14 working days after we have received the goods.

Please send all returns with a copy of your invoice and a brief explanation of why you are returning the item to us:

Cornrows & Co.Returns

5401 14th St. NW

Washington, DC 20011

 

Updating Account Information


So that we may keep you updated on specals, new products and haircare information, please keep your account information updated such as address, city, state, telephone number.

 

 

New Customers


By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.